Limited Lifetime Warranty
Every Woodstock guitar is built to be played for years to come. We stand behind the quality of our instruments and provide the original owner with a Limited Lifetime Warranty against defects in materials and workmanship.
If your Woodstock guitar develops a manufacturing defect, we will evaluate the instrument and, when covered by warranty, repair or replace the defective component at no charge. If repair is not reasonably possible, Woodstock may replace the instrument with an equivalent model or instrument of comparable value.
What is covered
The Limited Lifetime Warranty covers manufacturing defects related to the construction of the instrument, including the body, neck, structural joints and other components manufactured by Woodstock.
Factory-installed hardware and electronics are covered against manufacturing defects for 2 years from the original date of purchase.
What is not covered
The warranty does not cover normal wear or changes resulting from use or ageing, including fret wear, strings, finish wear, checking or fading, hardware plating wear, scratches, dents or other cosmetic changes.
It also does not cover damage caused by accidents, misuse, improper repairs or modifications, exposure to extreme temperature or humidity, improper storage, transportation or shipping damage.
Wood is a natural material and may change slightly with variations in temperature and humidity. Such natural changes that do not affect the structural integrity or normal operation of the instrument are not considered manufacturing defects.
Nitrocellulose finishes & Relic instruments
Many Woodstock guitars are finished with traditional nitrocellulose lacquer. Nitrocellulose naturally ages and may develop checking, fading, discoloration or additional wear over time. These changes are part of the character of this type of finish and are not considered defects.
Some rubber, foam, plastic and synthetic materials used on guitar stands, hangers and straps may chemically react with nitrocellulose lacquer. Damage caused by such contact is not covered by warranty.
For Oldboy / Relic instruments, intentional ageing, finish checking, wear, scratches and other relic details are part of the original design of the instrument. Their appearance may continue to evolve naturally with use.
Warranty service
The warranty applies to the original purchaser of a new Woodstock guitar purchased directly from Woodstock or from an authorized Woodstock dealer and is not transferable.
To request warranty service, please contact Woodstock or the authorized dealer where the instrument was purchased. Please provide:
- the guitar’s serial number;
- proof of purchase;
- photos or video clearly showing the issue.
Please contact us before shipping an instrument for warranty service. Do not send your guitar without prior authorization.
Woodstock will evaluate each warranty claim individually and provide instructions for the appropriate repair or service.
This warranty does not limit any statutory consumer rights that may apply in the purchaser’s country.
