Warranty and Liability for Damage

The warranty does not cover defects or damage caused by negligent or improper handling of the goods, improper installation, the use of unsuitable accessories, or modifications made by the customer or by third parties not authorized by LLC “Woodstock Guitars”.

Signs of wear and tear resulting from normal use are also excluded from the warranty.

If the customer accepts the goods or the object of the order while being aware of a defect, the customer may assert warranty claims only to the extent specified below, provided that the customer has recorded such reservation in writing immediately upon receipt of the goods.

Warranty claims based on transportation damage may be asserted only if the customer has complied with the inspection and notification obligations under § 2, item 7 of the Terms & Conditions.

The warranty period for new goods is 24 months and begins from the moment the risk transfers.

In all other respects, warranty procedures shall be carried out in accordance with applicable law.

LLC “Woodstock Guitars” shall be liable for damage not related to injury to life, health, or bodily integrity only in cases of intent, gross negligence, or culpable breach of a fundamental contractual obligation by LLC “Woodstock Guitars” or its engaged parties (e.g., the delivery service). Any further liability for damages is excluded.

 

Three-Year Woodstock Warranty

In addition to the statutory warranty, LLC “Woodstock Guitars” provides a three-year warranty in accordance with the provisions below.

LLC “Woodstock Guitars” provides a warranty for defects arising within three years from the transfer of risk which can be proven to have been caused by a material defect or a manufacturing error. Only customers who are consumers may assert claims under this warranty; such claims are non-transferable.

The following are excluded from the warranty:

  • used equipment;
  • computer parts and accessories, unless otherwise specified in the relevant product description;
  • products subject to wear through use or other natural wear and tear;
  • product defects caused by failure to follow the instructions for use, inappropriate use, exceptional environmental conditions, external operating conditions, excessive strain, or lack of maintenance or care;
  • product defects caused by the use of accessories, supplementary parts, or replacement parts that are not original components;
  • products that have been modified or altered;
  • minor deviations from the intended condition that do not significantly affect the product’s value or fitness for use.

Defects recognized by LLC “Woodstock Guitars” as covered by warranty shall, at its discretion, be remedied either by free repair or by replacement with a fully functional product (a subsequent model if necessary). Replaced goods and components become the property of LLC “Woodstock Guitars”.

Warranty claims must be asserted within the official warranty period. To do so, the relevant product must be returned to LLC “Woodstock Guitars” together with the original invoice by requesting a “return coupon”.

Claims other than the right to remedy defects as set out in these warranty terms are not covered by this warranty.

The warranty period for the product shall neither be extended nor renewed as a result of services performed under this warranty.

The customer’s warranty rights under § 4 of the Terms & Conditions and applicable law shall not be restricted by these warranty terms.